Last updated: May 18, 2021
Thank you for shopping at wallpaintingarts.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to wallpaintingarts.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to wallpaintingarts, accessible from https://www.wallpaintingarts.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
· By email: [email protected]wallpaintingarts.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for returns
In order for the Goods to be eligible for a return, please make sure that:
· The Goods were purchased in the last 30 days
· The Goods are in the original packaging
The following Goods cannot be returned:
· The supply of Goods made to Your specifications or clearly personalized.
· The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
· The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
· The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Warranty period. The contractual warranty period of our products is fixed at 1 (one) year. The warranty period runs from the date of purchase indicated on the invoice.
Conditions. wallpaintingarts After-Sales Service will accept defective product(s) in the scope of warranty coverage at the sale condition that a request for return has been made to and confirmed by wallpaintingarts.
Required documentation. wallpaintingarts After-Sales Service will accept defective product(s) in the scope of warranty coverage at the sale condition that the defect has been clearly defined, and upon reception of A copy of the invoice, indicating the date of purchase, the type of product, the serial number, the name of the customer.
Warranty exclusions. wallpaintingarts warranty shall not apply:
To accessories such as but not limited to washers, nuts;
To normal wear of the product;
o In case of repair or intervention on the product by any unauthorized personnel or any person outside wallpaintingarts After-Sales Service ;
o To shocks or damaged occurred during transportation directly or indirectly linked to the product’s warranty;
o To the installation or use of the product in contradiction with technical and safety standards, notably a use of the product in contradiction with the guidelines indicated in the product’s user manual and safety instructions;
o To failures, defects, flaws caused by clogging, corrosion, rust, drought, humidity, excessive temperatures, sand or dust, oxidization, unless we confirm the items can withstand it by writing in advance.
Warranty of repairs. Repairs, modifications or replacements of defective parts during the warranty period do not extend the warranty period.
Upon reception of the return request and if the product is in the scope of warranty, wallpaintingarts will send a Return Approval email to the client within 10 (ten) working days.
You are responsible for the cost and risk of returning the Goods to Us.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
· In the event of one returned product not complying with the return request or one of the return conditions not being respected, the product will be returned to the client at his expense.
· If the returned product is found to be flawless,